Frequently Asked Questions
Everything you need to know about your Charlotte's Web shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our online portal to generate a prepaid return shipping label.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our curated pieces may vary slightly in fit.
Are your materials sustainably sourced?
Yes, Charlotte's Web is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade manufacturing processes for all our collections.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.