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Returns & Exchanges
At Charlotte's Web, we want you to be completely in love with your fashion finds. If your purchase isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Prepare Your Package
Place the unworn items with original tags attached into their original packaging and include the provided packing slip.
3
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location near you.
4
Receive Your Refund
Once our team inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing